Shipping, Refunds & Delivery Policy
COURIER WITHIN NEW ZEALAND (FREE - ON ORDERS OF $250 AND OVER)
All deliveries within New Zealand are sent on an overnight, signature required service via Pass the Parcel.
You will recieve an automated email with your tracking number and a direct link to track your package.
Use your supplied tracking number any time to see your parcel's progress or you can manually track here, Pass the Parcel Tracking.
Please allow an extra 1-2 days for rural delivery.
Shipping costs are variable depending on size and weight of your order.
PLEASE NOTE: All shipments are sent tracked with signature required upon delivery.
If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that Glitter Haven NZ is not accountable for any lost or stolen orders and that your order will not be covered by insurance.
Please note, backordered items may incur extra shipping costs.
When receiving a consignment that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.
REST OF THE WORLD
ONLINE RETURNS POLICY
Please take time to familiarise yourself with our returns terms and conditions before making a purchase online.
Full priced items may be returned for a refund as long as the item is returned within 7 days of receipt.
If you intend to return an item, please advise your intent to return by emailing us and do not send your item until you have an RMA number.
Returns emails are processed within 24-48 hours so please check your email for your RMA number.
Items must not be opened or used..
Items must have all tags and packaging attached.
Shipping and handling charges are not refundable.
A restocking fee of 15% of the items value can be charged to cover time and handling.
The return of the item is at your cost and responsibility until it reaches Glitter Haven NZ. We recommend that you take out transit insurance.
*Other than circumstances covered by NZ Statute SALE OR DISCOUNTED ITEMS must not be returned, refunded or exchanged, these are for FINAL sale.
REFUND PROCESSING POLICY
If your package arrives at Glitter Haven NZ within the day timeline specified above, your refund, exchange or online credit note will be processed within 1-2 business days. You will be notified by email to the address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from Nail Perfect NZ.
Please allow up to 2 – 3 working days before contacting Glitter Haven NZ.
THE RETURNS PROCESS
Securely repackage your items.
Please email us for your RA Authorisation number and
Ship your package using a traceable, insured shipping method. Glitter Haven NZ cannot accept responsibility for packages that we do not ship.
You will receive an email once your return has been received and processed. Please allow 1-2 business days from the time we receive your return for it to be processed.
Packages received at Glitter Haven NZ after the return timeframe window specified above will not be accepted and will be sent back to you.
REFUND PROCESS FOR DAMAGES / ORDER CANCELLATIONS
Refunds for reasons such as processing refunds for damaged items, change of mind prior to shipping, or backorder delays may take longer to process.
These periods will vary depending on the timeframes between purchase, and return, or loss of the items.
Missing packages will undergo thorough investigation by the courier company and once the courier company have confirmed the loss, Glitter Haven NZ will be able to arrange to lodge an insurance claim, then once all documents have been filed we will replace the item or refund the customer.
Refunds for losses will be processed as quickly as is possible. These may be varied due to the processes required.
Refunds on items damaged in transit will be processed upon receipt of the damaged items unless specified in writing by Glitter Haven NZ.
If an item has been damaged in transit, we will be required to submit information for insurance, so it would expedite the process greatly if you could supply clear photos showing all damages clearly.
We will replace your item at no cost to you as we are reimbursed by insurance.
However if you have disposed of any damaged goods prior to your claim being settled, you may void any warranty you have with us as we may be required to submit damaged items for inspection by our insurer or the couriers insurer.
Refunds for change of mind or order cancellations for pre-ordered/back-ordered items will be done based on the period of the original order.
Items purchased in the current tax period will be refunded within a reasonable timeframe pending item returns and/or cancellation notice given. We endeavor to get these processed before the end of the current period.
Items purchased in a previous tax period will be refunded within standard business account terms. These are usually processed approximately the 20th of the month with all other accounts.
Items refunded for change of mind or order cancellation will incur an administration fee of 15% of the order value on all items already packaged for sending and for items returned.
Order cancellations will incur an administration fee of 10% of the order value on items back ordered and 15% of the order value on items pre-ordered.
Items refunded because the customer was not able to meet purchasing requirements will incur an administration fee of 10% of the order value .
Standard business terms are 20th of the month for accounting purposes.